What type of training does TLC provide its staff to reduce biases?

Ongoing training for equitable practices is essential for TLC staff as it addresses the need to recognize and mitigate biases that can affect decision-making and customer interactions. This type of training focuses on understanding different perspectives and promoting fairness in service delivery, ensuring that staff are equipped with the knowledge and skills to treat all individuals with respect and without prejudice.

By emphasizing equitable practices, the training helps staff develop a deeper awareness of their own biases and the impact these biases can have on their work. This ongoing effort is critical to creating an inclusive environment that fosters trust and collaboration among staff and the diverse communities they serve.

While technical skills training, retreats on customer service, and mandatory attendance at local events may contribute to overall staff development, they do not specifically target the reduction of biases in interpersonal and professional interactions. This makes ongoing training for equitable practices the most relevant and effective choice for achieving the goal of bias reduction.